MoneyFinder
Terms of Service
These Terms govern access to and use of the MoneyFinder service supplied by Grant White trading as MoneyFinder (MoneyFinder, we, us or our). By signing an order form, accepting a proposal that incorporates these Terms, or accessing the service as an authorised customer, the customer agrees to them.
1. Contract structure
The agreement consists of the applicable proposal or order form, these Terms, the Privacy Policy and any expressly incorporated schedule. If documents conflict, the order form prevails for commercial details, followed by any agreed schedule, these Terms and the Privacy Policy. A customer’s purchase-order terms do not apply unless MoneyFinder expressly agrees in writing.
2. The service
MoneyFinder provides workflow software for proactive client reviews, including preparation, meeting capture, objectives, tasks, opportunities, delivery tracking and value records. Features may evolve, but we will not materially reduce the core service during a paid billing period without reasonable notice, except where necessary for security, law or urgent technical reasons.
MoneyFinder is not financial, legal, tax or accounting advice and does not replace professional judgment. Customers remain responsible for advice, recommendations, client communications and decisions made using the service.
4. Fees, billing and renewal
Fees are stated in the order form and billed monthly in advance. Subscriptions renew for successive monthly periods until cancelled. Fees are exclusive of GST unless stated otherwise. The customer must pay valid invoices by the stated due date.
- MoneyFinder may change fees for a future billing period by giving at least 30 days’ written notice.
- No price change applies retrospectively.
- There are no partial refunds for an unused portion of a billing month, except where required by law or expressly agreed.
- Payment-processing details will be added to the order form and policy before automated billing launches.
5. Cancellation
The customer may cancel at any time by the method stated in the order form or by emailing hello@moneyfinder.com.au. Cancellation takes effect at the end of the current paid billing period, and access continues until then unless the customer requests earlier closure. We will confirm cancellation in writing.
6. Customer data
As between the parties, the customer retains ownership of data and content it or its users submit to the service. The customer grants MoneyFinder a non-exclusive, worldwide, limited licence to host, copy, process, transmit and display that data only as reasonably necessary to provide, secure, support and improve the service and meet legal obligations.
The customer warrants that it has all rights, notices, consents and lawful authority required to provide and use customer data, including information about its clients. The customer must not upload prohibited, unlawful or malicious content or sensitive information outside expressly supported and agreed use cases.
7. Data export and deletion
For 30 days after cancellation takes effect, the customer may request an export of customer data in the format MoneyFinder then reasonably supports. After that window, MoneyFinder may delete or de-identify customer data from active systems, subject to legal retention requirements and ordinary backup cycles. The customer is responsible for requesting and securely storing its export.
8. Acceptable use
- Do not use the service unlawfully, deceptively or to infringe another person’s rights.
- Do not probe, bypass or disrupt security, access another customer’s data, introduce malware, overload the service or use automated means contrary to documented limits.
- Do not reverse engineer or copy the service except to the extent a restriction is prohibited by law.
- Do not resell or provide the service to third parties unless an order form permits it.
9. Availability, support and changes
MoneyFinder will use reasonable care and skill to provide the service. Email support is available through hello@moneyfinder.com.au during Queensland business hours, excluding public holidays. Unless an order form states a service level, response and restoration times are targets rather than guaranteed service levels. Planned maintenance and circumstances beyond reasonable control may affect availability.
10. Security and privacy
Each party must apply reasonable safeguards to information it controls. MoneyFinder will handle personal information as described in its Privacy Policy and use service providers to operate the platform. The customer is responsible for its users, devices, internal access decisions, client notices and lawful instructions.
11. Intellectual property
MoneyFinder and its licensors own the service, software, designs, documentation, trade marks and related intellectual property. No ownership transfers to the customer. Feedback may be used without restriction provided MoneyFinder does not identify the customer or disclose confidential information without permission.
12. Confidentiality
Each party must protect the other party’s non-public business, technical and commercial information using reasonable care and use it only for the agreement. This does not cover information that is public without breach, already lawfully known, independently developed or lawfully received without restriction. Required legal disclosure is permitted where notice is given when lawful and practicable.
13. Suspension
MoneyFinder may suspend affected access where reasonably necessary to address a material security threat, unlawful use, serious breach or overdue undisputed payment. Where practicable, we will give notice, explain the reason and limit the suspension to what is reasonably necessary. We will restore access promptly after the issue is resolved.
14. Warranties and Australian Consumer Law
Each party warrants it has authority to enter the agreement. MoneyFinder warrants it will provide the service with due care and skill. Nothing in the agreement excludes, restricts or modifies a guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.
Subject to those non-excludable rights, the service is provided on an “as available” basis and MoneyFinder does not guarantee that it will be uninterrupted, error-free or suitable for every customer purpose, or that use of it will produce a particular commercial outcome.
15. Liability
To the maximum extent permitted by law, neither party is liable to the other for indirect or consequential loss, loss of profit, revenue, goodwill or anticipated savings, except where such exclusion is not permitted by law.
- Subject to non-excludable law, MoneyFinder’s aggregate liability arising from the agreement is limited to the fees paid or payable by the customer in the 12 months before the event giving rise to the claim.
- The cap does not apply to fraud, wilful misconduct, death or personal injury caused by negligence, or liability that cannot legally be limited.
- Each party must take reasonable steps to mitigate its loss.
This liability allocation applies to the controlled pilot and may be updated for future commercial releases, subject to applicable law and notice where required.
16. Indemnity
The customer indemnifies MoneyFinder against third-party claims to the extent caused by the customer’s unlawful customer data, infringement of third-party rights, or material breach of the acceptable-use or data-authority obligations. The indemnity is reduced to the extent MoneyFinder caused or contributed to the loss. MoneyFinder must give prompt notice, allow reasonable control of the defence and provide reasonable cooperation. This clause applies to the controlled pilot and may be updated for future commercial releases, subject to applicable law and notice where required.
17. Termination for breach
Either party may terminate the agreement if the other materially breaches it and does not remedy the breach within 14 days after written notice, or becomes insolvent. A shorter or immediate response may apply where a breach cannot be remedied or continued access creates an urgent security or legal risk. Accrued rights and clauses intended to survive termination continue.
18. Notices
Operational notices may be sent to the account or billing email. Legal notices must be sent to the contact stated in the order form, with notices to MoneyFinder sent to hello@moneyfinder.com.au. Notices are taken received when delivered, subject to evidence of non-delivery.
19. General
Neither party may assign the agreement without the other’s consent, not to be unreasonably withheld, except MoneyFinder may assign it as part of a genuine corporate restructure or sale of the relevant business on written notice, provided the assignee assumes the obligations. The agreement is the entire agreement about its subject, and changes must be agreed in writing except as expressly allowed for future pricing or non-material service updates. If a term is invalid, it is read down or severed to the minimum extent necessary. A failure to enforce a right is not a waiver.
20. Governing law and disputes
The agreement is governed by the laws of Queensland, Australia. Before commencing court proceedings, a party must give written details of the dispute and senior representatives must try in good faith to resolve it for at least 15 business days. Either party may seek urgent interlocutory relief at any time. Subject to applicable law, the courts of Queensland have jurisdiction.